Small Business Marketers Who Dream Big
Our Most Frequent Questions & Answers
In short, yes. However, the long answer is a bit more complicated and technical. It all depends on the service we’re providing. For instance, if we’re hosting everything on your website for you, we may limit your access to certain critical back-end components to safeguard your and other clients’ information. This will all depend variably as a result of what we ultimately work with you on. But feel free to check with us along the way and we’ll be sure to get you a definitive answer for your specific situation.
Absolutely not. We’d be dishonest if we did, and don’t recommend ever trusting a marketer who says they can promise you a specific outcome. We certainly stand behind our promise of leaving you satisfied, but that is far different from a blanket guarantee that you will achieve X number of new customers or certain Google search rankings. Marketing, like all business, is a shifting target and relies on an iterative, constant improvement mindset. To that end, we can guarantee that we will always strive forward and upward along the curve using data, facts, research, and feedback.
We want you to be happy. Brandwinner Marketing promises to do the best we can to tweak, alter, revise, and sometimes completely redo our efforts in order to make the customer happy. In our business, likely similar to yours, we rely on customer satisfaction and the customer is, essentially, always right. We know that, and we want to be on the “right side” with you, so we will work with you to align with your goals. However, you hired us for a reason. We do know a thing or two, and we rely on that reputation. Sometimes, rarely, we may ultimately back away from our partnership if it would force us into making a bad marketing decision.
If we terminate a contract prematurely, we will refund all due fees and charges as outlined by the contract. However, we can’t guarantee specific results, and we can’t offer refunds for factors outside our control. So, with that in mind, we do not have a blanket refund policy or “satisfaction guarantee,” yet we do promise to work tirelessly to earn your satisfaction.